Demand for Pension Withdrawals Soars in First Week of Two-Pot System

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South Africa’s largest retirement fund administrator, Alexforbes, has reported an overwhelming demand for pension withdrawals in the first week of the country’s new two-pot retirement system. The system allows South Africans a once-off withdrawal of 10% of their previous retirement savings, capped at R30,000, which is taxed at their marginal rate.

In just the first week, Alexforbes processed over 78,000 withdrawal claims—equivalent to the number of claims typically processed over a six-month period before the new legislation. The total value of these withdrawals has reached R1.5 billion, with an estimated R270 million to be paid in taxes.

“This initial number and value of claims have far exceeded expectations, landing at the upper end of our forecasts,” Alexforbes stated. The administrator expects this high level of activity to continue in the coming weeks and suggests that at this rate, it could boost South Africa’s GDP by between 0.3% and 0.7%, as predicted by recent research from the South African Reserve Bank.

The new system was implemented to provide financial relief to pension fund members, allowing them to withdraw a portion of their retirement savings for urgent needs. However, Alexforbes warned that the high level of withdrawals shows a need for more education on sound financial decision-making. “Whilst there is no doubt many members who are financially stretched and need to access their savings pot for relief, there are many who are doing so simply for short-term consumption or misunderstanding that their option to withdraw is available on an ongoing basis,” the company said.

Massive Interest in the New System

The two-pot system has generated significant interest across the retirement fund sector. News24 previously reported that fund managers received a rush of queries since the system’s introduction. Old Mutual saw 190,000 clients using its dedicated two-pot WhatsApp channel in the first two days, while Sanlam’s Corporate client call center processed 5,500 withdrawal requests during the same period. Meanwhile, Metropolitan reported that over 11,400 clients accessed its two-pot chatbot function and completed eligibility requests in the first three days.

Metropolitan also revealed that the South African Revenue Service (SARS) tax directives for each claim averaged 36%, indicating that most claimants had a monthly income of around R40,000. In a statement this week, Metropolitan advised, “Despite the increasing financial burden on all South Africans, we strongly recommend the preservation of retirement policies wherever possible and suggest making withdrawals only after consulting with a financial advisor.”

Concerns Over Long-Term Impact

The unprecedented volume of claims has raised concerns about the long-term impact on retirement savings. Alexforbes estimates that R55 billion could be withdrawn from pension funds in the first year of the two-pot system’s implementation. This significant outflow of funds underscores the economic strain many South Africans face, but it also highlights the risk of depleting retirement savings prematurely.

As the two-pot system continues to draw interest, retirement fund administrators emphasize the importance of making informed decisions. Financial advisors urge individuals to carefully consider the implications of early withdrawals on their long-term financial security.

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